Everything You Need To Know
Setup, integrations, pricing and what happens to your data. The things contractors actually ask before they switch.
Getting Started
How long does setup really take?
You are inside a working system in minutes. Pick your trade and Sitewise configures the catalog, workflows and terminology to match it, so there is nothing to build from scratch. Importing your customers, vendors and price list is the rest of day one. Bringing the crew on is the day after. No consultant, no statement of work, no implementation project.
Do I need technical expertise to set up Sitewise?
No. Setup is self-serve. Choose your trade at signup (electrical, plumbing, HVAC, roofing, general contracting or construction) and the templates, workflows and forms arrive already configured. No IT department, no consultants.
Can I import my existing data?
Yes. Bring in customers, vendors and your product list from spreadsheets during onboarding. Historical jobs stay where they are: Sitewise starts from the work in front of you rather than trying to re-create years of closed projects.
Can I try it before I buy it?
Yes, and without talking to anyone. The live demo loads a fully built contracting company, with real projects, cost sheets, purchase orders, subcontractor certificates and invoices already in it. No card, no install, no sales call. Click through as long as you like.
Features & Capabilities
Does the mobile app work offline?
Yes, fully. Crews complete work orders, clock in and out against GPS, log materials, capture photos and collect customer signatures with no connectivity at all. Everything queues on the device and syncs itself the moment there is signal again. We built it this way because competitor apps keep failing in basements and on rural lots.
How does real-time job costing work?
Every cost sheet carries the budget you committed to. Labor lands from approved timesheets, materials from purchase orders and vendor bills, and each one posts against that budget as it happens. Plan versus actual moves in front of you, you can drill from the project total down to a single cost line, and a line that starts running hot raises an alert rather than turning up at closeout.
Can Sitewise handle both service work and construction projects?
Yes. Unlike ServiceTitan, which is service-focused, or Procore, which is project-focused, Sitewise runs both on one system. Raise a work order and put it on a crew for a service call, or run a full contract with estimates, cost sheets, subcontractor certificates and progress billing. Same job costing underneath either one.
What reporting is available?
A live dashboard with your work queue and what needs attention, plan versus actual on every cost sheet, project-level profitability, committed versus spent on purchasing, retention held and released on both sides, and a complete activity log behind every change. You can also just ask Copilot, which reads your live jobs and answers in plain language with a link to the record.
Can I ask Sitewise questions about my jobs?
Yes. Copilot reads your live projects, costs, documents and history, answers in plain language, and links straight to the record the answer came from. It can draft actions too, and shows you exactly what it is about to do before anything is saved. It is on every plan.
Do you offer API access?
Yes, on Enterprise. RESTful API for building integrations with the systems you already run. Talk to us about what you need to connect.
Integrations, Access & Security
Does Sitewise integrate with QuickBooks?
Yes, with QuickBooks Online. Sitewise pushes your customers, vendors, invoices and bills across, with projects landing as sub-customers so your bookkeeper sees the numbers job by job. Payments recorded in QuickBooks flow back and mark the matching document paid. Nothing else in Sitewise is ever changed from the QuickBooks side, which is deliberate: one source of truth for the job, and no sync conflicts to reconcile.
What about Xero, Sage or payroll?
QuickBooks Online is the one that ships today. Xero, Sage, card and ACH payment collection, and Gusto payroll are scoped and on the way. If one of those is the difference between buying and not, tell us and it moves up.
Is my data secure?
Your data travels over TLS, sits in a database with row-level isolation between organizations so no tenant can reach another's records, and is backed up nightly to separate object storage. We have run the restore, not just the backup. Role-based permissions control who sees what, and an append-only activity log records every change with who made it and when.
Can I access Sitewise from anywhere?
Yes. Sitewise runs in any modern browser on desktop, laptop or tablet, with native iOS and Android apps for the field. The mobile app also works with no connection at all and syncs when it gets one.
What browsers are supported?
Chrome, Safari, Firefox and Edge, latest versions. Mobile apps require iOS 14 or later, or Android 10 or later.
Pricing & Plans
How does pricing work?
A monthly plan fee that includes a number of seats, plus a per-seat price above that. Starter is $99 a month with one user included and $59 for each extra. Growth is $449 with five included and $45 for each extra, up to 50. There is no price per head and no minimum you have to buy into beyond the seats your plan already includes.
Which plan should I pick?
It is arithmetic rather than features, because both plans are the whole platform. Below 14 users Starter costs less; from 14 up Growth does, since its seats are $45 against Starter's $59. The calculator on the pricing page works it out for your team size. Growth also carries priority support, guided onboarding and higher Copilot caps, which is a fair reason to take it sooner.
Is any feature locked to a higher plan?
No, and this is the part worth reading twice. Job costing, subcontractor certificates with retention, progress billing, change orders, QuickBooks sync, offline mobile and Copilot are on every plan. Plans differ by how many users they cover, what level of support you get, and how much Copilot capacity comes with them. Competitors put the reason you bought the software behind a highertier. We do not.
Is there really no setup fee?
Correct. $0 to start. No implementation fee, no onboarding charge, no hidden costs. You pay your subscription and that is the whole bill. Compare that to ServiceTitan's $20,000 to $50,000 setup or Procore's consultant-heavy implementations.
What if Sitewise isn't the right fit?
Every plan comes with a 14-day money-back guarantee. Start with full access, create real projects, import your data, put your team on it. If it is not right within 14 days, tell us and we refund your payment, no questions asked.
Can I change plans later?
Yes. Upgrade anytime and the new seat allowance applies immediately. Downgrade at the end of any billing period. Billing is pro-rated either way, with no penalty for moving.
What's your cancellation policy?
Cancel anytime. No long-term contract, no cancellation fee. Your data stays exportable, and if you come back later you land in your own organization rather than starting over.
Do you offer discounts?
Annual billing saves 15%, off the plan fee and the per-seat price alike. Thinking about a two-year commitment, or bringing a larger team on? Talk to us and we will put something together; those terms are arranged with our team rather than at self-serve checkout.
What payment methods do you accept?
Credit card and ACH bank transfer, both billed automatically. On annual plans, talk to us if you need to be invoiced instead.
Switching to Sitewise
I'm using ServiceTitan. How hard is it to switch?
Easier than you would expect. Export your customer and project data from ServiceTitan, which they are required to provide. We help you map and import it, usually inside a day. Most people who leave ServiceTitan are running properly on Sitewise within a week, against the 6 to 12 months they spent implementing ServiceTitan in the first place.
Can I run Sitewise alongside my current software during transition?
Yes, and we recommend it for a week or two. Put new jobs into Sitewise while you finish existing work in the old system. It removes the risk of a hard switch and gives your team time to get comfortable.
What if Sitewise is missing a feature I need?
Tell us. We build against what contractors actually ask for, and early customers get direct access to the people building it. Plenty of what is in the product now exists because someone asked. If it is something we cannot do, we will say so plainly rather than let you find out later.
Will my team actually adopt it?
That is the thing we design for. The mobile app is simple enough that crews prefer it to paper inside the first week, and it does not punish them for being somewhere with no signal. Because you are running in minutes rather than months, the system proves itself before anyone has time to decide it was a mistake.
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Still Have Questions?
Talk to our team, or email hello@trysitewise.com and a real person will come back to you.