Introduction
Sitewise (“we,” “our,” or “us”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website (trySitewise.com) and our software platform (the “Service”).
Please read this policy carefully. By using Sitewise, you agree to the collection and use of information in accordance with this policy.
1. Information We Collect
Information You Provide to Us
We collect information you provide directly, including:
- Account Information: Name, email address, phone number, company name, and billing information when you create an account
- Business Data: Customer records, project information, work orders, invoices, timesheets, and other data you enter into the Service
- Communications: Messages you send to us via email, contact forms, or support requests
- Payment Information: Credit card details and billing addresses processed through our secure payment processors (Stripe, Square)
Information Collected Automatically
When you use our Service, we automatically collect:
- Device Information: Browser type, operating system, device identifiers
- Usage Data: Pages visited, features used, time spent, click patterns
- Location Data: GPS data from mobile devices (only when you enable location features for time tracking)
- Log Data: IP addresses, access times, error logs
Information from Third Parties
We may receive information from:
- Integration Partners: Data synced from QuickBooks, payment processors, and other connected services you authorize
- Analytics Providers: Aggregated usage statistics
2. How We Use Your Information
We use the information we collect to:
- Provide, maintain, and improve the Service
- Process transactions and send related information
- Send technical notices, updates, and support messages
- Respond to your comments, questions, and customer service requests
- Monitor and analyze usage trends to improve user experience
- Detect, prevent, and address technical issues and security threats
- Comply with legal obligations
We do not sell your personal information to third parties.
3. How We Share Your Information
We may share your information in the following situations:
With Service Providers We share data with third-party vendors who perform services on our behalf, including:
- Cloud hosting (data storage and processing)
- Payment processing (Stripe, Square)
- Email delivery
- Analytics
- Customer support tools
These providers are contractually obligated to protect your information.
With Your Consent We share information when you authorize integrations with third-party services (e.g., QuickBooks, Google Calendar).
For Legal Reasons We may disclose information if required by law, regulation, legal process, or governmental request.
Business Transfers If Sitewise is involved in a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.
Aggregated Data We may share aggregated, non-identifiable information for industry analysis, benchmarking, or marketing purposes.
4. Data Security
We implement industry-standard security measures to protect your data:
- Encryption: All data is encrypted in transit (TLS 1.3) and at rest (AES-256)
- Infrastructure: Hosted on SOC 2 compliant cloud infrastructure
- Access Controls: Role-based permissions and multi-factor authentication
- Backups: Daily automated backups with 30-day retention
- Monitoring: 24/7 security monitoring and intrusion detection
While we strive to protect your information, no method of transmission over the Internet is 100% secure. We cannot guarantee absolute security.
5. Data Retention
We retain your information for as long as your account is active or as needed to provide the Service. After account cancellation:
- Your data is available for export for 90 days
- Data is permanently deleted within 180 days of cancellation
- Backups containing your data are purged within 30 days of permanent deletion
- We may retain certain information as required by law or for legitimate business purposes (e.g., fraud prevention, legal claims)
6. Your Rights and Choices
Depending on your location, you may have the following rights:
- Access: Request a copy of the personal information we hold about you
- Correction: Request correction of inaccurate information
- Deletion: Request deletion of your personal information
- Data Portability: Request your data in a machine-readable format
- Opt-Out: Opt out of marketing communications at any time
- Withdraw Consent: Withdraw consent for data processing where applicable
To exercise these rights, contact us at privacy@trySitewise.com.
7. Cookies and Tracking Technologies
We use cookies and similar technologies to:
- Keep you logged in
- Remember your preferences
- Understand how you use the Service
- Improve performance and user experience
You can control cookies through your browser settings. Disabling cookies may affect functionality.
Types of Cookies We Use:
- Essential Cookies: Required for the Service to function
- Analytics Cookies: Help us understand usage patterns
- Preference Cookies: Remember your settings and preferences
8. Third-Party Links
Our Service may contain links to third-party websites or services. We are not responsible for the privacy practices of these third parties. We encourage you to review their privacy policies.
9. Children’s Privacy
Sitewise is not intended for children under 16. We do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us at privacy@trySitewise.com.
10. International Data Transfers
If you access the Service from outside the United States, your information may be transferred to and processed in the United States. By using the Service, you consent to this transfer.
11. California Privacy Rights (CCPA)
If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA):
- Right to know what personal information we collect and how it’s used
- Right to request deletion of your personal information
- Right to opt out of the sale of personal information (we do not sell personal information)
- Right to non-discrimination for exercising your privacy rights
To exercise these rights, contact us at privacy@trySitewise.com or call (346) 300-0547.
12. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of material changes by:
- Posting the updated policy on our website
- Sending an email notification to account holders
- Displaying a notice within the Service
Your continued use of the Service after changes constitutes acceptance of the updated policy.
13. Contact Us
If you have questions about this Privacy Policy or our data practices, contact us at:
Sitewise Privacy Team Email: privacy@trySitewise.com Phone: (346) 300-0547 Address: 175 Hutton Ranch Road, Ste 103, Kalispell, MT, US, 59901
